Order Process

Welcome To Inquire

How do I start a custom order?

You can start by sending your product idea, logo, preferred style, quantity, material, color, and any reference images. Our team will review the details and guide you through the next step.

What information should I provide before quoting?

Please provide the product type, order quantity, logo file, decoration method, color requirements, packaging needs, and delivery destination. More complete details help us provide a more accurate quote.

Can you help me if I only have an idea?

Yes. If you do not have a finished design, you can share your idea, reference images, or brand direction. We can help organize the details and suggest suitable materials, crafts, and production options.

Do I need to confirm a sample before bulk production?

For most custom orders, a sample or production mockup is recommended before bulk production. This helps confirm logo placement, color, material, size, and overall product details.

What is your minimum order quantity?

The MOQ depends on the product type, material, craft, and customization requirements. Simple logo customization usually has a lower MOQ, while special fabrics, custom molds, or fully customized designs may require a higher quantity.

Can I order a small quantity first?

Small trial orders may be available for selected styles. However, the unit price is usually higher because setup, sampling, and production preparation costs are spread across fewer pieces.

Can different colors be mixed in one order?

Mixed colors may be possible depending on the total quantity and production method. Some materials and crafts require a minimum quantity per color, so we will confirm the best arrangement before production.

Why does MOQ vary by product?

MOQ is affected by material purchasing, dyeing, embroidery setup, printing setup, packaging, and production scheduling. Products with more customized details usually require more preparation before production.

How long does sampling take?

Sampling time usually depends on the product complexity and craft requirements. Simple samples may take a shorter time, while custom materials, special decoration, or detailed packaging may need additional preparation.

How long does bulk production take?

Bulk production lead time depends on order quantity, material availability, logo craft, and factory schedule. We will provide an estimated timeline after confirming all order details.

Can you arrange urgent production?

Rush production may be possible for selected orders. Please share your deadline as early as possible so we can check material availability and production capacity before confirming.

When does the production time start?

Production time usually starts after the sample, artwork, order details, and payment terms are confirmed. Any changes after confirmation may affect the final schedule.

What payment methods do you accept?

Available payment methods may include bank transfer and other commonly used international payment options. The final method can be confirmed based on your order amount and business needs.

Do I need to pay a deposit?

For most custom bulk orders, a deposit is required before production begins, with the balance paid before shipment. Exact terms depend on order value and project requirements.

Can I pay after receiving the goods?

Because custom products require material purchasing, logo setup, labor, and production scheduling, payment is generally required before shipment. We can provide photos or videos before delivery for confirmation.

Will you provide an invoice?

Yes. We can provide an invoice with product details, quantity, payment amount, and shipping information after the order details are confirmed.

How do you control product quality?

Quality control covers material checking, logo craft inspection, size measurement, sewing details, color consistency, packaging inspection, and final review before shipment.

Can I see photos before shipment?

Yes. We can provide product photos or videos before shipment so you can review the final goods, packaging, logo details, and overall appearance.

What happens if there is a quality issue?

If a confirmed quality issue occurs, please contact us with clear photos, videos, and order details. We will review the situation and provide a reasonable solution based on the issue.

Can you follow my quality standards?

Yes. If you have specific quality standards, inspection requirements, size tolerance, packaging rules, or brand guidelines, please provide them before production starts.

What shipping methods are available?

Shipping options may include express delivery, air freight, sea freight, or shipment through your own forwarder. The best option depends on your budget, timeline, and destination.

How long does shipping take?

Shipping time depends on the selected method and destination. Express shipping is usually faster, while sea freight is more suitable for larger bulk orders with flexible timelines.

Can I use my own shipping agent?

Yes. You can arrange shipment with your own forwarder. Please provide the shipping contact and pickup instructions after the goods are ready.

Will you provide tracking information?

Yes. Once the shipment is arranged, we will provide available tracking details or shipping documents so you can follow the delivery progress.

“I hope to establish our brand as the leading name in the hat industry, renowned for exceptional quality, innovative designs, and unparalleled customer satisfaction.”

Kailyn

Aung Crown CEO

Crafting Style, Elevating You

Whether you’re looking for sun protection, fashion-forward designs, or timeless classics, we’ve got you covered.